Privacy Policy

We at Forever Diamond Gold & Jewellery value your privacy and believe that it is our responsibility to protect your personal information by properly managing it. This Privacy Policy advises how we use your personal information. In it, we explain the types of personal information we collect, how we collect it, what we use it for and who we may share your personal information with.

By providing us with your personal data (including by registering for membership of any of our customer or sales and marketing programmes owned, managed and/or controlled by us, registering to attend any of our events, participating in our interactive services or in any way communicating with us), you are accepting the terms of this Privacy Policy and consenting to our collection and use of your personal data as specified in this Privacy Policy.

How do we collect personal data and what do we collect?
  • We collect personal information to ensure we can fulfil our service promises and offer you a personal experience online and in our stores.
  • Sources of personal data

The types of personal data that we collect will depend on the nature of your dealings with us. We may collect personal data from you by the following channels:

  1. when you register for membership of any of our customer or sales and marketing programmes owned, managed and/or controlled by us;
  2. when you register to use, or enter information into, any of our interactive services (for example, our websites and forums);
  3. when you register to attend any of our events;
  4. when you purchase goods and services from us or use services or products offered by us;
  5. when you correspond with us; and
  6. when you use the Corporate Website, other websites operated by our Affiliates ("Affiliates Website" and, together with the Corporate Website, the "Website") or our official page on social media sites such as Facebook.
  • Types of personal data we collect

We may collect from you the following information which may contain personal data:

  1. account registration information, including your name, gender, date and month of birth, age group, title, contact numbers (telephone, fax, mobile), postal address and email address;
  2. billing information, transaction and credit card information (if you make a purchase from us);
  3. shipping information (if you make a purchase from us);
  4. records of correspondence between you and us; and
  5. optional information about your marital status, occupation, personal monthly income, personal or professional interests, demographics, experiences with our products and services and contact preferences in order to provide you with further information about our products and services.

All information we collect about you may be combined with other information we currently hold about you.

Please take note that most of the goods and services, information, and sales and marketing materials provided on our Website or by other means are not directed towards children under the age of 13. If you are under the age of 13 you must obtain the consent of your parent or guardian before providing us with any of your personal data.

How do we use personal data?
If you provide any personal data to us, you are deemed to have authorised us to collect, retain and use personal information about you for the following purposes:
  • to offer you with our products and services, including sending you marketing our new products, events and/or promotions happening online or in store relating to our products and services;
  • to handle your inquiries, complaints, applications and orders for products or services;
  • to provide you with rewards, vouchers or services under any of our programmes;
  • communicating with you based on the personal data that you provide to us, such as by phone, email, SMS, smartphone app push notifications or postal mail;
  • to verify your identity and your eligibility to participate in our programmes;
  • processing features such as sharing a product with a friend, making a store appointment, maintaining your wish list, maintaining your shopping bag on the Sites, and fulfilling any orders you may make with us (including verification and security checks of your details, and processing of your payments)
  • analysing trends and behaviour as well as conducting customer surveys to continuously improve our offerings and services;
  • enabling us to meet the requirements to make disclosure under the requirements of any law, regulation or court order binding on us; and
  • all purposes directly related to the above.

You are not obliged to provide the personal data as may be required by us. However, we may not be able to provide you with our products and services or our Business Partners' information, sales and marketing materials if you do not provide us with the requested data.

Direct Marketing
If you provide us with your personal data, we may, from time to time, send you sales and marketing materials and information regarding our or our Business Partners' products and services as stated in paragraphs 2.1.(a) based on your name and contact details that you have provided to us. However, we will not use your personal data unless we have received your consent.

Your name, salutation, email address, phone number, city of residence, address, postal code, date of birth, other services portfolio information, transaction pattern and behaviour and demographic data held by us from time to time may be used by us in direct marketing.

The following classes of goods and services offered by us may be marketed using your personal data:
  • Jewellery products and accessories;
  • Customer services in relation to the products above;
  • Social networking services;
  • Customer reward, loyalty or privilege programs, (including Star Shopper and Star Dollars) and related services, products and facilities;
  • Online shopping services relating to the matters above; and
  • Promotional/social events relating to the above matters.
All kinds of personal data described in paragraph 2.2.(b) above may be provided by us to our Associated Companies for use in direct marketing.
Our Associated Companies may use your personal data as described to market the goods and services as described in paragraph 2.2.(c) above.
Disclosure of Your Personal Information
Your personal information held by Forever Diamond Gold & Jewellery will be kept confidential but we may disclose information to the following parties, where such disclosure is necessary to satisfy the purpose, or a directly related purpose, for which the data was collected:
  • Any subsidiaries, or affiliates of, or companies controlled by, or under common control with the Company
  • Any person or company who is acting for or on behalf of the Forever Diamond Gold & Jewellery, or jointly with the Forever Diamond Gold & Jewellery, in respect of the purpose or a directly related purpose for which the data was provided by you
  • Any other person or company who is under a duty of confidentiality to the Company and has undertaken to keep such information confidential, provided such person or company has a legitimate right to such information; and
We do not rent or sell your personal information to third parties for their marketing purposes without your explicit consent.
Confidentiality and Security

Forever Diamond Gold & Jewellery has appropriate technical, administrative and physical procedures in place to prevent unauthorized access, collection, use, disclosure, copying, modification and disposal of your personal information. Internal procedures are also put in place requiring our employees and data processors to respect the confidentiality of any personal information held by us.

Disclaimer

We reserve the right to amend this policy at any time and will place any such amendments on this page. This policy is not intended to, nor does it, create any contractual rights whatsoever or any other legal rights, nor does it create any obligations on the Company in respect of any other party or on behalf of any party.

Contact Us

If you require any clarifications regarding our Privacy Policy, please contact us at enquiry@foreverjewelleries.com or write in to Forever Diamond Gold & Jewellery, No. 121-122, MyineYadanar Four Stories Shop, Mawlamyine, Myanmar.


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